Listen to your brand. Understand your customers. Engage better.
Monitor all brand-related social contents like direct messages and post comments in a single inbox.
Monitor your streaming social conversations as %100 accurate and in real-time.
Filter your conversations by keyword, category, date, sentiment, username, follower count, segments, labels etc.
Select a category, sentiment or custom labels for your conversations quickly.
Manage operation workflows by rule based automation system to improve the customer experience quality by minimal agent effort.
Get brand-related trend notifications and crisis alerts by setting keyword, post count etc. rules in real time
Set automation rules like auto assign or escalate supervisor in case of SLA issues or offline agent or set a reply automation rule
Set automation rules based on follower count, post count etc. to detect influencers that impact your brand reputation in real time
Take bulk actions like replying, assignment, escalation, taking notes, editing sentiments at once.
Filter your conversations and reply all these selected conversations with just a single message without any effort
Filter and select conversations and assign to any agent or escalate to your supervisor with just one click
Filter conversations and select any labels of category, segment, sentiment at once
Analyze your social channel, brand and team performance by business metrics, events, keywords and agents
Get an overview that shows your brands' social channel activity, status and breakdowns
Get an overview that shows agents' performance like replying, labelling etc.
Able to create custom dashboard to maintain tailor-made monitoring needs
Monitor all brand-related social contents like direct messages and post comments in a single inbox.
Get a quick view of a social profile details like follower count, post count and be aware of handling profile is an influencer or not
Get an overview of important labels like conversation counts, sentiments and category etc. related with profile's past conversations
Look at social profile details like profile picture, description and all public profile data shared and allowed by profile owner
Focus on just one screen to engage with your customers without passing through multiple pages and operation
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