MULTICHANNEL CUSTOMER EXPERIENCE PLATFORM

People are talking about your |

It's time to eNgage with them to offer a seamless customer experience

Unified Inbox

Be responsive to your customers at all social media and app store channels.

All Mentions & DMs in one place
Keyword / Hashtag Tracking
Appstore Reviews
Sentiment Analysis
AI Tagging
Bulk Reply
Assignment
Welcoming Messages
Customer Profile

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Publish

Schedule and publish social media posts simultaneously.

Multi Channel Post Scheduling
Simultaneous Post Publishing
Post Status
Assignment
Facebook Post Publishing
Instagram Post Publishing
Twitter Post Publishing
Linkedin Post Publishing

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Monitoring

Monitor your brand's or competitor's social media and app store accounts.

Number of Mentions
Number of Direct Messages
App Review Count
Follower Count
Engagement Rates
App Ratings
Top Influencers
Competitor Account Tracking

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Alerts

Get brand-related trend notifications and crisis alerts by setting keyword, post count etc. rules in real time.

Real time email alert
Rule based alert setup
Keyword and Hashtag alert
Influencer Alert
Alert by Channel
Alert by Tagging
Alert by specific user

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Improve the Customer Service KPIs

We have been using eNgage CXM for two years. It was a huge challenge to handle our customer posts, comments, or app reviews individually across all social media and app store channels before eNgage CXM. Remarkably, we have improved our KPIs reducing First Response Time, Resolution Time, and Cost per Conversation. Our customer service operations just got a lot easier thanks to eNgage CXM.

Yigit Seydaoglu

Digital Channel & Social Media Manager

See eNgage CXM in Action!

Let's figure out how to use eNgage CXM to empower your brand and operations on social media and app stores

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