MONITORING YOUR BRAND ON SOCIAL MEDIA AND APPSTORES
Monitor your |
Monitor your brand health and detect unusual activities related to your brand on social media an app stores
The number of mentions is a crucial metric. The ability to see weekly or monthly changes in mention numbers on every channel will be very helpful to measure your brand health, loyalty, and awareness.
Track numbers of mentions to
Track Unusual Activities
The number of followers is a very decision-making metric for customers while purchasing a product, service, or application. Drastically changes in follower growth may be a signal to reconsider your customer experience strategies.
Track and Measure your
Get and compare post reactions and impressions (like, retweet, reply, etc.) to measure the average engagement rate to see a social media post's real impact on your audiences.
Real Metricsto Measure
Track the ratings of your brand and competitor apps in a single dashboard and compare them in weekly and monthly periods.
Compare App Ratings to learn
Improve the Customer Service KPIs
We have been using eNgage CXM for two years. It was a huge challenge to handle our customer posts, comments, or app reviews individually across all social media and app store channels before eNgage CXM. Remarkably, we have improved our KPIs reducing First Response Time, Resolution Time, and Cost per Conversation. Our customer service operations just got a lot easier thanks to eNgage CXM.
Digital Channel & Social Media Manager
See Monitor in Action!
The best way to monitor and compare your brand's and your competitor's social account and app activities.