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CUSTOMER SUPPORT | ENGAGEMENT | LISTENING | MONITORING

Use Cases
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Unlock your business potential with eNgage CXM
Customer Service
Handle your customers' questions, complaints and concerns to offer prompt customer service through social or app store channels and build a strong relation between your brand and customers.
Customer Engagement
Interact with your customers to strengthen emotional connection between your brand and them through any channel, especially like social media networks where they are mostly active.
Social Listening
Identify what is being said about your company, brand, product or service and assess your customer feedbacks or mentions easily with structured data to deliver superior customer experience.
Brand Monitoring
Protect your Brand Reputation. Monitor your brand or competitor's accounts, pages or apps. Aware of any trends and crisis related with your brand on social media, app stores and web channels
Improve the Customer Service KPIs
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