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Use Cases for your |
Unlock your business potential with eNgage CXM
Handle your customers' questions, complaints and concerns to offer prompt customer service through social or app store channels and build a strong relation between your brand and customers.
Interact with your customers to strengthen emotional connection between your brand and them through any channel, especially like social media networks where they are mostly active.
Identify what is being said about your company, brand, product or service and assess your customer feedbacks or mentions easily with structured data to deliver superior customer experience.
Protect your Brand Reputation. Monitor your brand or competitor's accounts, pages or apps. Aware of any trends and crisis related with your brand on social media, app stores and web channels
Improve the Customer Service KPIs
We have been using eNgage CXM for two years. It was a huge challenge to handle our customer posts, comments, or app reviews individually across all social media and app store channels before eNgage CXM. Remarkably, we have improved our KPIs reducing First Response Time, Resolution Time, and Cost per Conversation. Our customer service operations just got a lot easier thanks to eNgage CXM.
Digital Channel & Social Media Manager
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